North Landscape Contractors – Warranty Policy
At North Landscape Contractors, we take pride in the quality of our work and materials.
We are pleased to offer the following warranty terms to ensure your satisfaction and to protect your investment.
General Terms:
Warranty Start Date:
Coverage begins at substantial completion of the project.
Payment Requirement:
All accounts must be paid in full for warranty obligations to be valid.
Accounts overdue beyond 60 days will forfeit all future warranty coverage.
Non-Transferability:
Warranty is non-transferable.
If the property is sold, the warranty does not carry over to the new homeowner.
Plant Warranty:
Trees & Shrubs
Coverage: One (1) year, one-time replacement warranty.
Conditions:
Replacement includes the plant cost only; labour is billed separately at the current hourly rate.
Replacements are provided at the original installed size. Larger sizes may be requested at an additional cost.
Replanting of large trees may be limited by site access.
Perennials, Grasses & Groundcovers
No Warranty Provided:
These plants are highly susceptible to environmental stress during establishment.
Watering lapses or severe winters may negatively affect survival.
Mulching is recommended to conserve moisture and protect root systems.
Plant Warranty Exclusions & Limitations:
Plants installed without irrigation are not covered.
Transplanted material is not warranted.
Improper care, including underwatering, overwatering, or failure to follow a proper maintenance routine, voids the warranty.
Weed growth may occur in bulk triple mix soil; this is not a warrantable issue.
No coverage for plant failure due to extreme weather, pest infestations, or aesthetic dissatisfaction.
Exempt Plant Species (No Warranty Coverage)
Cedar Trees, Boxwood Shrubs, Rhododendrons, Azaleas
Hardscape Warranty:
Coverage Term:
Three (3) year limited warranty on all hardscape installations.
Typical Covered Issues:
Settling of pavers or base materials
Shifting or cracking of pavers, steps, or rocks
Damage from freeze/thaw cycles
Hardscape Warranty Limitations:
Natural product variation (colour, texture, grain, porosity) is not a defect.
Not covered: Staining, discolouration, efflorescence, cracking, chipping, or shape changes in wood.
Rust spots, hairline cracks in concrete, and mineral deposits are normal.
Use of salt, urea, or calcium for ice control voids warranty; use plain sand and plastic shovels only.
Not covered:
Plumbing leaks, sewer backups, insufficient waterproofing
Drainage system failures (e.g. clogged eavestroughs)
Sub-surface settlement near new foundations
Damage from power surges or improper reconfiguration of automation systems
Rodent/insect damage to wires or plumbing
Customer-supplied base work: Only the surface installation is warranted, not the underlying structure.
Homeowner alterations post-installation
Labour and Material: Included for valid hardscape warranty issues.
Woodwork Warranty
Coverage Term
Three (3) year limited warranty on all woodwork installations.
Coverage:
Unexpected material failure or workmanship defects.
Woodwork Limitations
Shrinkage, cracking, and knots are natural and expected in lumber.
Staining from organic debris or rusting metal on decking is not covered.
Lumber is hand-selected where possible to reduce imperfections.
Specialty Products Warranty:
North Landscape Contractors does not assume responsibility for items with manufacturer or third-party warranties.
This includes (but is not limited to):
Appliances, pumps, barbecues, fireplaces, lighting systems
Pre-fabricated or client-supplied products
Fixtures and furniture
We will assist in facilitating manufacturer claims or subcontractor warranties
but will not be financially responsible for replacement or repair.
Subcontracted Work:
Work supervised by North Landscape Contractors but performed by third-party specialists is covered
only under that subcontractor’s warranty.
Any extra costs related to such warranties will be the client's responsibility.
Client-Supplied Installers:
No warranty is provided for work performed by the client or their contractors.
Warranty Service:
To initiate a warranty claim:
Contact our office with proof of project completion and a description of the issue.
We reserve the right to inspect and assess the reported issue before approving any warranty work.
Thank you for choosing North Landscape Contractors.
We stand by our work and are committed to delivering lasting, high-quality results for your outdoor space.
At North Landscape Contractors, we take pride in the quality of our work and materials.
We are pleased to offer the following warranty terms to ensure your satisfaction and to protect your investment.
General Terms:
Warranty Start Date:
Coverage begins at substantial completion of the project.
Payment Requirement:
All accounts must be paid in full for warranty obligations to be valid.
Accounts overdue beyond 60 days will forfeit all future warranty coverage.
Non-Transferability:
Warranty is non-transferable.
If the property is sold, the warranty does not carry over to the new homeowner.
Plant Warranty:
Trees & Shrubs
Coverage: One (1) year, one-time replacement warranty.
Conditions:
Replacement includes the plant cost only; labour is billed separately at the current hourly rate.
Replacements are provided at the original installed size. Larger sizes may be requested at an additional cost.
Replanting of large trees may be limited by site access.
Perennials, Grasses & Groundcovers
No Warranty Provided:
These plants are highly susceptible to environmental stress during establishment.
Watering lapses or severe winters may negatively affect survival.
Mulching is recommended to conserve moisture and protect root systems.
Plant Warranty Exclusions & Limitations:
Plants installed without irrigation are not covered.
Transplanted material is not warranted.
Improper care, including underwatering, overwatering, or failure to follow a proper maintenance routine, voids the warranty.
Weed growth may occur in bulk triple mix soil; this is not a warrantable issue.
No coverage for plant failure due to extreme weather, pest infestations, or aesthetic dissatisfaction.
Exempt Plant Species (No Warranty Coverage)
Cedar Trees, Boxwood Shrubs, Rhododendrons, Azaleas
Hardscape Warranty:
Coverage Term:
Three (3) year limited warranty on all hardscape installations.
Typical Covered Issues:
Settling of pavers or base materials
Shifting or cracking of pavers, steps, or rocks
Damage from freeze/thaw cycles
Hardscape Warranty Limitations:
Natural product variation (colour, texture, grain, porosity) is not a defect.
Not covered: Staining, discolouration, efflorescence, cracking, chipping, or shape changes in wood.
Rust spots, hairline cracks in concrete, and mineral deposits are normal.
Use of salt, urea, or calcium for ice control voids warranty; use plain sand and plastic shovels only.
Not covered:
Plumbing leaks, sewer backups, insufficient waterproofing
Drainage system failures (e.g. clogged eavestroughs)
Sub-surface settlement near new foundations
Damage from power surges or improper reconfiguration of automation systems
Rodent/insect damage to wires or plumbing
Customer-supplied base work: Only the surface installation is warranted, not the underlying structure.
Homeowner alterations post-installation
Labour and Material: Included for valid hardscape warranty issues.
Woodwork Warranty
Coverage Term
Three (3) year limited warranty on all woodwork installations.
Coverage:
Unexpected material failure or workmanship defects.
Woodwork Limitations
Shrinkage, cracking, and knots are natural and expected in lumber.
Staining from organic debris or rusting metal on decking is not covered.
Lumber is hand-selected where possible to reduce imperfections.
Specialty Products Warranty:
North Landscape Contractors does not assume responsibility for items with manufacturer or third-party warranties.
This includes (but is not limited to):
Appliances, pumps, barbecues, fireplaces, lighting systems
Pre-fabricated or client-supplied products
Fixtures and furniture
We will assist in facilitating manufacturer claims or subcontractor warranties
but will not be financially responsible for replacement or repair.
Subcontracted Work:
Work supervised by North Landscape Contractors but performed by third-party specialists is covered
only under that subcontractor’s warranty.
Any extra costs related to such warranties will be the client's responsibility.
Client-Supplied Installers:
No warranty is provided for work performed by the client or their contractors.
Warranty Service:
To initiate a warranty claim:
Contact our office with proof of project completion and a description of the issue.
We reserve the right to inspect and assess the reported issue before approving any warranty work.
Thank you for choosing North Landscape Contractors.
We stand by our work and are committed to delivering lasting, high-quality results for your outdoor space.